Category Archives: Electronic Resources

ERL16: Session Takeaway: Case Studies

Case Studies:  Technical Perspectives on Hosting Discovery Systems


Ron Burns, VP Global Software Services, EBSCO
Michael Kucsak, Director of Library Systems and Technology, University of North Florida
Jon Ritterbush, E-Resources & Serials Librarian, Univ. of Nebraska – Kearney

Michael started off the session.  His topic:  Cloud Customization: Uni of North Florida’s Implementation

  • Gave an overview of the university as well as the library’s systems and technology department org chart
  • Showed UNF online catalog: their branding schema: OneSearch.  Briefly touched on their logos, color schemes, style and subtlety
  • Explained the custom content providers in OneSearch
  • Widget:  ILS_Based Interlibrary Loan
  • Ulrichsweb: customized integration
  • OneSearch and BlackBoard – Collaboration between Library and ITS.
  • Opportunities:  Vendor collaborations, multi-tenancy, patron portal
    Boopsie, Springshare, Shibboleth, Canvas, BePress

Jon briefed the audience about:

  • Uni of Nebraska-Kearney
  • Showed via screen capture: EDS
  • Widget sidebar
  • Content from Credo, Worldcat etc (API Code)
  • Insert instructional of promotional images
  • “Ask a Librarian” Chat Widget
  • Text a Call ## – Link added to catalog records
  • Database Recommender placard
  • Shorten Link option

Ron (Ebsco) touched on Cloud concepts and definitions.  He showed the audience EbscoAdmin features and explained the advantages that cloud technologies and discovery have for libraries.  Areas:

  • User experience and expectations
  • APPS
  • API Interoperability
  • Open Source

Ron also showed the audience Ebsco Apps and Cloud services that could be added to enhance discovery layer.  Eg:  Ask a Librarian, Book Carousel, Citation Resolver, Credo Reference Search, ILL Form, Plum Group Widget, OCLC Nearby and Affiliated Libraries, MeSH suggestions, Save pdf to my cloud, Wikipedia, Twitter etc

Notes taken from presentation slides.

I had an interest in this as our library will soon be launching the new discovery interface.  Wanted to compare and contrast the features that other discovery services are offering.  Incorporate them (especially the relevant ones) into the new discovery interface wherever possible.  There are several potential features that we could implement while there are some that have already been ‘installed’.

When it rains, it pours …

Working in the field of Electronic Resources in a Graduate Research Library can be very challenging at times.  One of my responsibilities is troubleshooting access issues. Electronic resources cover the whole works: electronic books, electronic journals, full-text, A&I and image  databases and many more.  Most often these access issues touch on:

  • Open URL
  • Authentication settings
  • Off or On Campus Access
  • IP Addresses
  • Browser Compatibility
  • Site Down (Broken Links)
  • Knowledgebase
  • Vendor Admin modules
  • Patron Confusion
  • Internal communications
  • Staff Training
  • Partial Open Access
  • Metadata
  • and the list goes one ….

The last few weeks have been pretty busy. I was inundated with a number of inquiries/issues via emails, phone calls and our online reference system, Libanswers.  At one point, one of our electronic resources were disrupted due to excessive downloads.

Ahh .. excessive downloads … there are lots of reasons for this to happen. Sometimes, users deploy smart technologies to trawl (search and download) for articles.  In some instances, I discovered that the cause of this was the Find Full-text Feature in Endnote.  This actions would trigger an alert that warns the electronic publishers of this violation.  When this happens, the publishers either forewarn us to follow up and investigate the matter; or they just ‘pull the plug’.  The latter are the ones that irk me. Perhaps, there could be some form of standardization to address this matter.

On our part, we try to be pro-active as possible.  Informing our users not to download excessively during our training sessions.  Telling them the electronic resources usage policy.  Putting put signs and posters.  Sending email alerts to the community and the list goes on …..





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