Study Visit: Technical Services, Duke University Libraries (USA) 2015
I spent a week of ‘attachment’ with the Tech Services at Duke Uni Libraries (Oct 2015). (Thanks to my superiors for their approval). Met a lot of wonderful people. Thank you Beverly, Jacqui and Will for your kind hospitality. It was a pleasure getting to know all of you as well as the other library staff. (just too many to recall their names).
Stayed at this neat hotel:
It used to be a hospital once. Historical Information about the hotel:
The hotel was a 10 minute walk to the Library Technical Services offices.
The Library Office’s name: Smith Warehouse. It used to be a tobacco warehouse but converted into offices. (Pictures Below).
Whenever I have the time, especially in the morning, I’ll scoot off to get some food at the cafe:
And best of all, they gave me a little office 🙂
During my one week attachment, I had the chance to learn more about Duke Libraries’ Tech Services handling of their electronic resources. It was an eye-opener for me. They have a huge collection of electronic resources. How they are handling this is amazing.
One of my areas of interest: Troubleshooting electronic resources. Asked a lot of questions on the common e-resources problems, how they ‘triage’ the issues, main root causes and how to resolve them. I got to know the systems that they are using, the procedures and so forth.
All in all, it was a worthwhile trip.
** By the way, while exploring the bookstore downtown, I saw this on the shelves: