Rain D Librarian

Transforming Recognition into Meaningful Value

25 Dec 2025rindraramliLeave a comment

In every organisation—academic, corporate, or public service—we celebrate awards as markers of success. They validate hard work, energise teams, and offer a moment of pride. Yet beneath the shine lies a deeper question worth asking: What truly creates meaningful impact—recognition, or the value we deliver?

Over time, I’ve come to realise that while awards are encouraging, they are not the core of progress. Value is.

Awards Are Moments; Value Is Momentum

Awards serve an essential purpose. They highlight achievements, raise visibility, and boost morale. For teams doing excellent work, an award can feel like well-deserved applause. But the effect is often short-lived. Once the event ends and the certificates are filed away, work continues—and people look for what comes next.

Value, on the other hand, doesn’t fade. It accumulates. When we introduce a service that solves a real problem, improve a system that eases someone’s day, or build an initiative that strengthens a community, it leaves a lasting mark. These contributions shape culture and reputation far more deeply than a single accolade ever could.

Value Builds Trust and Credibility

Stakeholders—whether students, colleagues, partners, or leadership—remember value. They remember the times you showed up, simplified a process, provided clarity, shared expertise, or built something that changed their experience for the better.

When value is consistent, trust follows. And trust is a currency no award can buy.

Recognition Should Be a By-Product, Not the Purpose

There’s nothing wrong with aiming for excellence that may eventually be recognised. But the pursuit of awards alone can lead teams to prioritise optics over outcomes. In contrast, focusing on value keeps us grounded in purpose.

When we work from a mindset of contribution—solving real needs, improving people’s lives, strengthening systems—recognition becomes a natural by-product. And when it comes, it carries more weight because it reflects genuine impact.

A Forward-Looking Mindset

As we navigate increasingly complex challenges in our professions, it’s worth anchoring ourselves in what endures. Awards may celebrate a chapter, but value shapes the entire story.

If we commit to delivering meaningful outcomes, supporting our communities, and continuously improving how we work, we build a legacy that lasts far beyond any trophy or plaque.

In the end, the most powerful recognition comes not from ceremonies, but from the people whose lives are better because of the value we created.

Disclaimer

The views expressed in this post are personal reflections drawn from professional experience and are shared for thought leadership and discussion purposes. They do not represent the official position, policies, or views of any institution, organisation, or affiliated entity. References to awards or recognition are not intended to diminish their value, but to encourage a broader conversation on sustainable impact and long-term value creation.

10 Time Management Tips for Busy Librarians

2 Nov 20242 Nov 2024rindraramliLeave a comment

If there’s one thing I’ve learned over the years, it’s that librarians wear a lot of hats. From helping users with research to managing collections, attending meetings, and keeping up with new trends—there’s always something demanding your time. It can feel overwhelming, but the good news is that small changes can make a big difference. Here are 10 practical, tried-and-tested tips to help you manage your time better and, hopefully, find a little more balance along the way.

1. Prioritize with a To-Do List 📋

There’s nothing quite as satisfying as crossing items off a to-do list! Start your day by jotting down what needs to get done and focus on the most important and urgent tasks first. I also include a couple of easy-to-complete items—because, let’s face it, checking things off feels great and gives me the momentum to tackle the bigger stuff.

2. Time Block Your Calendar 🗓️

Instead of letting tasks bleed into one another, I block out time for specific activities on my calendar—an hour for emails, two hours for project work, or 15 minutes to grab a coffee. Time blocking helps me stay focused and prevents tasks from taking over my whole day.

3. Learn to Say “No” (Politely) 🙅‍♂️

Saying “yes” to every request is tempting, but sometimes you have to protect your time. I’ve found that politely saying no—with a little kindness—works wonders. Something like, “I’d love to help, but I need to focus on a priority task right now. Can we revisit this later?” sets boundaries without burning bridges.

4. Automate and Delegate When Possible 🤖

Over time, I’ve learned that I don’t need to do everything myself. Automating small, repetitive tasks (like sending reminders) saves time. Delegating tasks to team members also helps lighten the load—a great way to allow others to grow.

5. Use Focus Tools for Deep Work 🧘

We’ve all fallen into the trap of quick distractions (hello, endless emails!). Using tools like the Pomodoro Technique—where you work in bursts with short breaks—has helped me stay productive. Apps like Forest block distracting websites, keeping me focused when I need to dive deep into a task.

6. Make Meetings Short & Purposeful 🧑‍💼

Meetings can be helpful—but only when they’re managed well. I always ask: “Is this meeting really necessary, or could it be a quick chat or an email instead?” If a meeting is essential, I stick to a clear agenda and aim to finish early. It’s incredible how much more efficient meetings can be when everyone is on the same page.

7. Take Breaks to Recharge ☕

I used to power through long workdays, thinking it would help me accomplish more. Spoiler alert: it didn’t. Now, I make time for short breaks throughout the day—even if it’s just five minutes to stretch or sip coffee. Those small pauses help me recharge and come back more focused.

8. Reflect & Adjust Your Routine Regularly 🔄

No routine is perfect, and things change. I take time every week to reflect on what worked well and what didn’t. Did I manage my tasks effectively? Could I have scheduled things differently? This reflection helps me make small adjustments and keeps me on my game.

9. Leverage Apps Like Trello & Outlook 📱

Keeping track of tasks and schedules can be overwhelming, but tools like Trello and Evernote help me stay organized. I also rely on Outlook to block time on my calendar and manage meetings. The right apps can make life a lot easier—just find what works best for you and stick with it.

10. Celebrate Wins, No Matter How Small 🎉

Getting caught up in what’s next is easy, but taking time to celebrate small wins is important too. Whether it’s wrapping up a tricky project or helping a student with research, those little moments of success keep me motivated. Every achievement counts—big or small!

Final Thoughts

Managing your time as a librarian isn’t about cramming more into your day—it’s about finding balance and staying focused on what matters. The key is to be intentional with your time and kind to yourself when things don’t go as planned (because let’s face it, they won’t always).

So, what’s your secret to staying on top of everything? Share your tips in the comments—I’d love to learn from you too!

#LibraryLife #TimeManagement #WorkSmarterNotHarder

My Journey: From Rookie Librarian to Head of the NTU LKCMedicine Medical Library

27 Oct 202427 Oct 2024rindraramliLeave a comment

Looking back, it’s been quite an adventure—a journey filled with learning curves, personal growth, and bold leaps of faith. From my early days as a rookie librarian to leading the medical library at LKCMedicine today, the path hasn’t always been predictable, but it’s been gratifying. Here’s my story.

The Rookie Years at Singapore Polytechnic Library

Like many fresh graduates, I started my career eager to make an impact. My first role was as a Reference Librarian at Singapore Polytechnic Library, where I spent my days guiding students to resources and navigating the ever-expanding world of digital information. It was a steep learning curve, but I thrived on the challenge. Those early years taught me the importance of being adaptable—libraries were rapidly changing, and so was I.

Building Digital Foundations at Singapore Management University (SMU)

Hungry for new opportunities, I moved to Singapore Management University. At SMU, I wore two hats: Reference Librarian and Webmaster. Managing the library’s online presence introduced me to the world of web design and digital engagement—a passion I still carry. This role was pivotal. I learned that being a librarian was about more than just books—it was about understanding and anticipating user needs, both physical and virtual.

A Bold Leap to the Kingdom of Saudi Arabia

Then came one of the most significant decisions of my life. I uprooted my family and took a leap of faith, accepting a role at an international graduate research university (KAUST) by the Red Sea in the Kingdom of Saudi Arabia. Living and working abroad was both exhilarating and challenging. The cultural shift and the fast-paced international academic environment pushed me out of my comfort zone. Still, it was a period of immense professional and personal growth. It taught me resilience, cultural awareness, and how to manage library services in a truly global context.

Returning to Singapore: The NTU Chapter

After years abroad, my heart told me it was time to return home. I joined Nanyang Technological University (NTU) as an Assistant Director, managing and helping shape library services and programs. It felt good to be back, applying everything I had learned overseas to build more robust services at NTU. This was also where I began to hone my strategic planning, management, and leadership skills—a foundation for what was to come.

Exploring New Horizons at Yale-NUS College

An opportunity arose at Yale-NUS College, a young and vibrant liberal arts institution. I joined as a College Librarian, excited to build new traditions and work closely with students and faculty in a unique interdisciplinary environment. Unfortunately, the chapter with Yale-NUS ended earlier than we all expected when the college closed.

Navigating Change and Finding Purpose at NUS

With Yale-NUS winding down, I transitioned to the National University of Singapore, embracing new challenges. Change is never easy, but it was here that I found renewed purpose, working alongside passionate colleagues in an extensive, established academic library system.

Today: Leading the LKCMedicine Medical Library

Now, I find myself in my current role as Head of the Medical Library at LKCMedicine, where I can combine everything I’ve learned—reference work, digital engagement, international exposure, leadership, and strategic planning. Medical librarianship is a new frontier, but I love the challenge. I support healthcare education and research daily, helping future doctors and scientists find the necessary resources to excel.

Looking Ahead

No career path is linear if I’ve learned anything over these years. The twists and turns, the risks taken, and even the setbacks all shape who we are. From my early days as a rookie librarian to the head of a medical library, every role has been a stepping stone, teaching me new skills and opening doors to new possibilities.

To those starting out, my advice is simple: Be ever curious, embrace change, and don’t be afraid to take risks. You never know where your journey might lead, but that’s the beauty of it.

Thank you for reading my story. I hope it inspires you to chart your unique path of discovery, growth, and perhaps a little adventure.

What’s your career story? I’d love to hear it! Feel free to share your journey in the comments.

Where Art Meets Medicine: My Experience at the Festival

20 Oct 2024rindraramliLeave a comment

Stepping into the Art and Science of Medicine Festival felt like entering a world where creativity and medicine danced together. The vibrant mix of exhibits, performances, and interactive workshops made it easy to forget that I was at an academic event—it felt more like a community gathering with a purpose.

I was captivated by how art expressed medical concepts, making them more accessible. One conversation I had with a participant during a hands-on workshop stood out. We discussed how art can offer emotional relief for healthcare professionals and patients alike, a perspective I hadn’t considered before.

The whole experience left me inspired, with a renewed appreciation for how creativity can elevate the field of medicine. It was a reminder that both art and science aim to enhance the human condition.
Check out the write-up here for more about the festival and its highlights.

Weekend Getaway Across the Causeway: BBQ Staycation and Family Time

30 Sep 2024rindraramliLeave a comment

After a long week of work and meetings, nothing beats unwinding with family. For us, the perfect way to do that is a quick trip across the Causeway to Malaysia for a BBQ staycation, where relaxation and family bonding await.

Crossing the Causeway: A Quick Escape

The week’s stress melted away as soon as we crossed into Johor Bahru. A short drive, and we already felt like we were on a mini-holiday. There were no flights or major planning—just a simple, fuss-free weekend break.

BBQ Staycation Vibes

We booked a cosy villa with a BBQ pit, perfect for a laid-back weekend. The kids were excited, and we got right into prepping for the BBQ. As the meat sizzled on the grill and relaxed atmosphere made it all the more enjoyable.

Everyone pitched in—setting up, grilling, and makan-ing together. It was the perfect way to slow down and enjoy each other’s company, away from distractions.

Family Time, Revisited

Weekends like this remind us how important it is to spend time together. Grilling, relaxing by the pool, and sharing stories during those hours reconnected us in a refreshing and meaningful way.

We felt recharged and ready for the week ahead when we crossed back into Singapore. The best part? It wasn’t just the BBQ or the villa—it was the chance to make lasting memories as a family.

The Vital Role of Library Student Assistants: A Professional Perspective

28 Aug 202327 Aug 2023rindraramliLeave a comment

Have you ever wondered about the unsung heroes of our libraries? Those enthusiastic souls who eagerly help our users, organise shelves, and keep our spaces running smoothly? Yes, you guessed it right – the incredible student assistants! 📚🌟

In this blog post, I’m diving into the world of student assistants and their invaluable contributions to our libraries. Get ready to discover the magic they bring to our daily operations.

The Heartbeat of Our Libraries

Picture yourself in a bustling library, where books are constantly checked in, users are curious and seeking answers, and shelves are continually organised to maintain order. Our student assistants provide their invaluable expertise and enthusiasm, going above and beyond to assist patrons in preserving the liveliness of the library atmosphere and ensuring that our libraries continue to flourish.

Why Student Assistants Matter

It’s not just about shelving books or staffing the front desk. Student assistants infuse fresh perspectives, creativity, and a deep connection with the student body. They bridge the gap between staff and patrons, making our library a welcoming hub for learning and exploration. They are our eyes and ears – providing helpful feedback.

Unveiling the Insights

Curious about what the research says? Here’s a curated list of articles that delve into the significance of student assistants in libraries:

Mestre, L. S., & LeCrone, J. M. (2015). Elevating the Student Assistant: An Integrated Development Program for Student Library Assistants. College & Undergraduate Libraries, 22(1), 1–20.
Benjamin, M., & McDevitt, T. (2018). The Benefits and Challenges of Working in an Academic Library: A Study of Student Library Assistant Experience. The Journal of Academic Librarianship, 44(2), 256–262.
Folk, A. L. (2014). How Well Are We Preparing Them?: An Assessment of First-Year Library Student Assistants’ Information Literacy Skills. College & Undergraduate Libraries, 21(2), 177–192.
STANFIELD, A. G., & PALMER, R. L. (2010). Peer-ing into the information commons: Making the most of student assistants in new library spaces (M. Bowler, Ed.; Vol. 38, pp. 634–646). Emerald.
Keyes, K., & Dworak, E. (2017). Staffing Chat Reference with Undergraduate Student Assistants at an Academic Library: A Standards-Based Assessment. The Journal of Academic Librarianship, 43(6), 469–478.
Rex, J. A., & Whelan, J. L. A. (2019). The undergraduate that could: Crafting a collaborative student training program. College & Undergraduate Libraries, 26(1), 19–34.
Becker-Redd, K., Lee, K., & Skelton, C. (2018). Training Student Workers for Cross-Departmental Success in an Academic Library: A New Model. Journal of Library Administration, 58(2), 153–165.
Vassady, L., Archer, A., & Ackermann, E. (2015). READ-ing Our Way to Success: Using the READ Scale to Successfully Train Reference Student Assistants in the Referral Model. Journal of Library Administration, 55(7), 535–548.
Brenza, A., Kowalsky, M., & Brush, D. (2015). Perceptions of students working as library reference assistants at a University Library. Reference Services Review, 43(4), 722–736.
Hupe, M., & Van Keuren, L. (2020). Tracking student assistants’ work at Dahlgren Memorial Library: The tools you’ll need. Journal of Access Services, 17(4), 165–175.
Chan, K. P., Colvin, J. B., Vinyard, M., Leach, C., Naumann, M. A., & Stenis, P. (2015). Libraries Across the Sea: Using a Virtual Presence and Skilled Student Assistants to Serve Students Abroad. Journal of Library Administration, 55(4), 278–301.
Goss, H., & Decker, E. N. (2022). Replacing staff with students to monitor LibChat service: transition process and lessons learned. Reference Services Review, 50(3/4), 419–431.
Altman, S. (2017). Truly Getting to Know the Students: Benefits of Being a Library Assistant While Studying for an MLIS Degree. Knowledge Quest, 45(5), 8.
DeZouche, E., & Santos, D. (2023). Shifting to a high impact practice-centered student worker staffed research desk: a Hispanic serving institution perspective. Reference Services Review, 51(2), 218–229.
Gonnerman, K., & Johnson, K. (2016). Peer reference assistants in a small liberal arts college: case study. Reference Services Review, 44(3), 292–308.

My Take

I’ve had the privilege to work with some fantastic student assistants who have left an indelible mark on our library. Their dedication, fresh ideas, and willingness to learn have enriched our team in ways I couldn’t have imagined.

Nurturing Learning Beyond Books

Student assistants are more than just helping hands; they are catalysts for enhancing the overall library experience. Engaging with patrons, answering queries, and assisting in research endeavours, they bridge the gap between library resources and students’ needs. This engagement isn’t just transactional; it’s a genuine connection that fosters a sense of belonging within our library community.

Empowerment through Responsibility

One of the remarkable aspects of having student assistants is the empowerment it brings them. As they take charge of various responsibilities, from organising collections to aiding in technology support, they acquire skills beyond the library’s walls. These experiences sow the seeds of leadership, commitment, and collaboration, setting them on a path of professional growth.

Fresh Perspectives and Innovation

Student assistants infuse our libraries with a dose of fresh perspectives and innovation. Their proximity to the student body allows them to bring insights that might go unnoticed. By tapping into their ideas, we create a relevant and exciting space for our patrons. This collaboration between seasoned professionals and budding talents enriches our libraries in ways that traditional approaches might miss.

Building a Community

A library isn’t just a repository of books; it’s a community of learners and seekers. Student assistants contribute significantly to this sense of community. Through their interactions, they create an environment where patrons feel comfortable seeking assistance, engaging in discussions, and exploring new horizons. This nurturing atmosphere would be the same with their genuine enthusiasm.

A Call to Recognition

In this era of rapid technological advancement, it’s easy to overlook the profound impact of human interaction. Student assistants remind us that, at the core, our libraries are spaces for people – spaces where connections are forged and lives are transformed. Their dedication, diligence, and commitment deserve recognition and appreciation.

Let’s Celebrate Them

So, the next time you walk past a student assistant shelving books or assisting a user, remember the immense value they bring to our libraries. Let’s celebrate these budding library professionals who are our helpers and partners in creating a vibrant and dynamic library experience.

Keep rocking.

Exploring the Enchanting Charms of Malacca: A June Journey

12 Aug 202312 Aug 2023rindraramliLeave a comment

A Tryst with History, Culture, and Culinary Delights

Picture this:

Vibrant streets teeming with history.
Architectural marvels whisper tales of the past.
An array of delectable treats that tickle your taste buds.

Step into the enchanting realm of Malacca – a Malaysian city that beckons with its irresistible fusion of culture, heritage, and flavours. Embark on a journey by my side as we delve into the mesmerising tapestry of attractions, from the alluring Red Square to the awe-inspiring grandeur of Masjid Selat, and finally, immerse ourselves in a compelling culinary odyssey that promises to awaken the senses.

Unveiling the Heart of Malacca: Red Square

This iconic square, also known as Dutch Square, is surrounded by well-preserved colonial-era buildings, each with a unique charm. The focal point is the striking Stadthuys, a striking crimson-hued building that once served as the Dutch governor’s residence. The lush greenery, and cobblestone paths, create a picturesque backdrop, perfect for capturing memories.

A Glimpse of Divinity: Masjid Selat

The Masjid Selat perfectly epitomises this harmonious blend. Also known as the “Floating Mosque,” this architectural masterpiece symbolises unity and diversity. Overlooking the shimmering waters of the Malacca Strait, the mosque’s stunning white facade adorned with touches of blue and gold is a sight to behold, especially during the serene hues of a June sunset. Its breathtaking beauty extends from the exterior to the interior, where intricate details and a sense of tranquillity invite you to reflect.

A Gastronomic Odyssey: Delights for Every Palate

Every journey to Malacca is complete with indulging in its diverse culinary offerings. As you stroll through the bustling Jonker Street Night Market, your senses will be enticed by the irresistible aroma of local delicacies. From savoury satay skewers and mouthwatering Nyonya dishes to the fragrant durian fruits that ignite a love-it-or-hate-it debate, the food scene in Malacca is an adventure in itself. Take the chance to savour Peranakan flavours that fuse Chinese, Malay, and Indonesian influences, leaving you craving more.

The Asam Pedas, a tangy, spicy fish stew cooked with tamarind, chilli, and assorted local spices, traces its roots back to the kitchens of Malacca. It is more than just a dish. It’s akin to a culinary narrator recounting the stories of the spices and techniques that Arab, Indian, and Chinese traders brought to Malacca’s shores centuries ago. Accompanied by a steaming mound of jasmine rice, it was an explosion of flavours that had me savouring every morsel.

Conclusion: A Tapestry of Memories

Malacca in June offers an enchanting tapestry of history, culture, and flavours. Whether captivated by the historic Red Square, moved by the serenity of Masjid Selat, or indulging in the tempting array of local treats, this Malaysian gem promises an experience that lingers in your heart long after you leave. So, pack your bags, gather your friends or family, and embark on an unforgettable journey in this mesmerising city.

I was sure that I would revisit Malacca. The city’s lively atmosphere and colourful environment left a lasting impression on me. The memory of the city’s vibrant colours and friendly locals stayed with me, and I knew I would have to return to experience it all again. The delicious scents of street food were just one of the things that made Malacca so special. I couldn’t wait to explore more of what this fantastic city offered.

Note: Always check for the latest travel advisories and guidelines before embarking on any trip.

Interesting Websites:

28 Best Things To Do In Malacca: Historical Buildings, Cosy Cafes, Water Parks & More!
https://www.klook.com/en-SG/blog/best-things-to-do-in-melaka/
TripAdvisor: Explore Melaka
https://www.tripadvisor.com.sg/Tourism-g306997-Melaka_Central_Melaka_District_Melaka_State-Vacations.html
Melaka and George Town, Historic Cities of the Straits of Malacca
https://whc.unesco.org/en/list/1223/

#Travels #Malacca #Wonderlust #Vacation #Malaysia

Legal Battles Between Authors and OpenAI Shed Light on Copyright and the Role of LLMs in Academic Research

11 Aug 202311 Aug 2023rindraramliLeave a comment

In a recent article ( Academic Journals v. OpenAI? – Choice 360 ), three authors – Sarah Silverman, Mona Awad, and Paul Tremblay – have filed lawsuits against OpenAI, the creator of ChatGPT, alleging copyright infringement. The authors claim that ChatGPT generated detailed summaries of their books, suggesting it had absorbed the text of their works without proper authorization or compensation. These lawsuits raise questions about the ethical and legal boundaries of AI’s interaction with copyrighted content and the black-box nature of Large Language Models (LLMs).

This legal battle also highlights potential future conflicts involving academic journals and LLMs. There is speculation that academic journals might consider legal action against AI companies for copyright infringement. As some journals restrict access to their copyrighted content, the question arises: Can LLMs recreate copyrighted information using alternative sources, such as news reports, abstracts, and citations from the open-access scholarship?

The outcomes of the ongoing lawsuits involving the authors and OpenAI could influence academic journals and publishing companies to take legal action if they find evidence of copyright infringement.

Personal Opinion: The lawsuits brought against OpenAI by authors Sarah Silverman, Mona Awad, and Paul Tremblay raise crucial questions about copyright infringement in the context of AI-generated content. The concern over LLMs like ChatGPT potentially absorbing copyrighted material without proper authorization is valid and warrants legal examination. These cases underscore the importance of transparency in AI development, ensuring that AI models are trained on legally obtained and appropriately credited data.

The speculation surrounding potential lawsuits by academic journals against AI companies also highlights the broader challenges LLMs pose in scholarly publishing. As discussions around open access and copyright intensify, AI developers and academic institutions must collaborate to establish ethical guidelines for using AI-generated content in academic research.

Furthermore, the article rightly points out the limitations of LLMs as research tools. While they can provide a starting point for research, scholars and librarians must remain cautious about relying solely on AI-generated content. The potential biases and gaps in training data must be acknowledged, and users should continue to evaluate and curate information from diverse sources critically.

Ultimately, the evolving landscape of generative AI requires a comprehensive approach that considers legal, ethical, and scholarly dimensions. As AI continues to shape research and scholarship, educators should actively engage students in discussions about the benefits and limitations of AI tools, encouraging them to view AI-generated content as a valuable supplement rather than a definitive source.

#LLMs #AcademicResearch #EthicalAI #AIandCopyright #OpenAI #LegalChallenges #ResearchTools #BiasInAI #AcademicJournals #ScholarshipEthics #ResearchEthics #FutureOfAI #FairUse #

Evaluating ChatGPT’s Effectiveness in Answering Library Reference Questions

5 Aug 2023rindraramliLeave a comment

Article: How Well Can ChatGPT Answer Library Reference Questions? – Choice 360

Authors: Sandy Hervieux and Amanda Wheatley are academic librarians with expertise in information literacy, artificial intelligence, and user services. Sandy is the Head of the Nahum Gelber Law Library at McGill University, and Amanda is an Associate Librarian at the same institution. Their research interests revolve around reference services, user experience, and the impact of AI on library services.

#ChatGPT #LibraryReference #InformationLiteracy #AIinLibraries #Librarians #AcademicLibrarians #ResearchInterest

Summary

The rise of ChatGPT has sparked discussions among librarians regarding its potential impact on information validity, user evaluation, and the future of reference services. Two academic librarians decided to put ChatGPT to the test by asking it four reference questions based on their own virtual reference service. The goal was to assess its ability to provide accurate and helpful information.

Reference Question 1 – Dataset on Church Attendance Rates in the US (1950-2000): ChatGPT offered some valuable starting points for finding the dataset but lacked clarity on the curated datasets and where to find them. Additionally, it suggested sources like the National Center for Health Statistics, which needed to be more relevant. While it encouraged users to evaluate credibility, consulting a librarian for further assistance should have been recommended. ChatGPT provided some direction, but undergraduate students may require more guidance on this complex topic.

Reference Question 2 – Obituary of Ruth Bader Ginsburg: ChatGPT demonstrated its limitations by lacking real-time internet access and providing only suggestions for finding the obituary. A librarian would be better suited to give an exact answer, but ChatGPT’s suggestions were reasonable.

Reference Question 3 – Scientific Articles and Consumer Reports in the Travel Industry: ChatGPT recommended various databases but overlooked sources specifically for industry reports. It also mentioned TripAdvisor, which does not contain industry information. The guidance needed more details on searching for peer-reviewed journals and evaluating sources.

Reference Question 4 – Primary Source on the Fall of the Berlin Wall: ChatGPT provided a valuable recommendation for a fictional primary source, showcasing its predictive nature. When asked about the book’s authors, it clarified its limitations and provided alternative primary sources. This interaction highlights the importance of teaching users to use ChatGPT effectively and continue critically evaluating sources.

Conclusion: ChatGPT offers some assistance in answering reference questions, but its limitations, such as no real-time internet access and predictive responses, call for cautious usage. Librarians remain crucial in guiding users, offering specialized research skills, and ensuring information credibility. As librarians navigate the integration of AI, collaboration with AI tools can enhance the user experience. Still, human expertise remains essential for reliable and accurate information access.