16 Easy Ways to Unleash Your Creativity

“Wondering how you can unleash your creativity? On this week’s Princh Libray Blog, The Expert Editor shares a fun infographic, that will share some answers. Check out 16 ways to unleash your creativity.”
(Excerpt from article)

The Princh Library blog provides library stories and insights from around the globe. The blog is brought to you by Princh, the only printing solution designed specifically for – and with – libraries! Our user-friendly printing solution makes it easy for library users to print and pay from their own device. Try out our solution

Source: 16 Easy Ways to Unleash Your Creativity

Run & Read with your Library

Photo by William Choquette on Pexels.com

The Princh Library blog provides library stories and insights from around the globe. The blog is brought to you by Princh, the only printing solution designed specifically for – and with – libraries! Our user-friendly printing solution makes it easy for library users to print and pay from their own device. Try out our solution

Source: Run & Read with your Library

Using key performance indicators to measure library performance

Librarians are meticulous when collecting statistics, data and metrics, as it ensures rich data and information about library services, quality and performance. In this article, the author discusses how key performance indicators (KPIs), when used in the right context, can be an invaluable and powerful tool in this endeavour, including measuring top-level performance against a library’s strategic outcomes.

Source: Using key performance indicators to measure library performance

Resolving e-resources issues without loosing sleep …

  • Why am I not able to access and download this e-journal article?
  • I clicked on this link and all I got is a broken link?
  • Help!!! My IP address has been blocked … What do I do?
  • I’m traveling and I need access to this e-resource. How can I do it?Wire Googles Photo: Keyboard

These are just some of the questions that I get on e-resources issues.  Some are pretty straightforward but others require more time to resolve plus the involvement of various parties: publishers, vendors, and librarians.

Electronic resource management is a very fluid and dynamic area which involves peopleware, hardware, and software.  It is not just the flicker of the switch, turning the access on and the ‘story’ ends there.  More than often, maintenance and troubleshooting the e-resources issues comes into prominence.

What do you need to resolve these issues?

  • Good understanding of your ILS, discovery systems, AZ systems, link resolvers among others
  • Communication Skills – You’re gonna need it to understand the root causes, explaining this to the users/vendors/publishers/library community.  Following up and following thru; ensuring that all issues are tracked and there’s closure for all of them
  • Good system to track and monitor these issues (for example a ticketing system.  In our library, we used LibAnswers).

What are the main causes of electronic resources problems:

  • Broken Links to electronic journals, e-books / e-book chapters, e-resources websites
  • Excessive downloading
  • Wrongly-configured IP ranges / addresses
  • Off-campus access which usually involves proxy issues
  • Link resolvers
  • Subscription access: Publisher didn’t activate access to the correct subscription period
  • Change of publisher’s URL
  • Site maintenance
  • Internet Browser incompatibility
  • Link Resolvers not set up for Google Scholar

How do I and my team address them?

  • E-Resources triage:
    • Get the affected URL
    • Get the screen capture
    • Identify where the source of error / problem
    • Obtain information on:
      • IP address
      • Access location
      • Internet Browser
      • Internet Browser version
      • Operating System
  • Once the root cause(s) has been identified, our library staff will take the necessary follow-up action such as:
    • Amending data/information in Discovery layer, AZ system
    • Contacting the publisher(s) / vendor(s)
    • Contacting Uni IT

The story does not end there.  With the constant change in info technology field, (which inadvertently has an effect on electronic resources management), our ERM team need to be on our toes to keep abreast of such changes / advancements in order to resolve more challenging issues.


Smith, K. (2016). Managing Electronic Resource Workflows Using Ticketing System Software. Serials Review, 42(1), 59-64. doi:10.1080/00987913.2015.1137674

Goldfinger, R. K., & Hemhauser, M. (2016). Looking for Trouble (Tickets): A Content Analysis of University of Maryland, College Park E-Resource Access Problem Reports. Serials Review, 00-00. doi:10.1080/00987913.2016.1179706

Samples, J., & Healy, C. (2015). Making it Look Easy: Maintaining the magic of access. Serials Review.




About me

Thank you all for taking the time to read my blog posts.  This blog was started in 2016 – Urged by someone who told me to start a blog to chronicle my experience when I made the move from Singapore to the Kingdom of Saudi Arabia. 

I graduated from Queensland Uni of Technology, Brisbane, Australia, in Information Technology (Bachelor); majoring in Information Management.  (That was when I fell in love with librarianship). While working in an academic institution in Singapore, I was sponsored by my employer to continue with my education – MSc, Masters program in Nanyang Technological University (NTU), Singapore (Information Studies).  I won’t forget those 2 years of slogging and working full-time; plus my twin girls were born around the same time I started my Masters.  So I became a dad, hubby, student and an employee all rolled into one 🙂

I have worked in the library arena close to 25 years. Started my career at Singapore Polytechnic Library as a Reference Librarian.  Led a Quality Circle team that won a National Award for a library project on Library Booking system.   During my time at Singapore Polytechnic, I also took up the role as an Advisor to the Singapore Polytechnic Malay Language Society.  

After spending more than ten years at Singapore Polytechnic, I moved to Li Ka Shing Library, Singapore Management University to work as a Reference Librarian cum Webmaster.  One of my significant accomplishments was leading the library website usability project. 

Before joining NTU Library in 2018, I had the opportunity to work in an International Graduate Research University, King Abdullah University of Science and Technology (KAUST) located in the Kingdom of Saudi Arabia for almost 10 years.  Some of my achievements at KAUST include: leading several projects in the area of Electronic Resources Management, Web Discovery Layer Services and Usability Study.    

Served on the following committees and groups:

  • ER&L Committee (Communications), USA, 2016 – 2018
  • IGELU (International Group of Ex Libris Users): Summon product working group, International, 2016 – 2018
  • Association for Computing Machinery (ACM), The Digital Library: Library Advisory Board, 2013 and 2017
  • International Federation of Library Associations and Institutions (IFLA), Corresponding member, Aug 2017 – 2019

Currently serving on the following committees and groups:

  • Library Association of Singapore,
    – Council Member, 2019 – 2021
    – Member, 2018 – 2019

Presently, I am the Assistant Director of NTU Library’s Advisory and Consultation Team. Among my responsibilities include planning and providing leadership in the provision of advisory and consultation services and information support to faculty, researchers and students in the College of Humanities, Arts, and Social Sciences (CoHASS) among others. In addition to that, I also serves as a liaison librarian and provides outreach to the CoHASS cluster.

My spare time revolves around spending quality time with my family, reading, traveling and blogging (my new found hobby). Not forgetting: Sparring with my son with the PS4 games.

More info in my LinkedIn account.

Disclaimer:  All posts in this blog are reflections of my own thoughts, NOT of anyone or any organization.