User Experience: “You are NOT your user”

I’ve started on our user experience interviews on the use of our new discovery service namely Summon and AZ portal.  One of the objectives is find out our users’ behavior when they search/browse our electronic resources.  Participants include:

  • Faculty members
  • Post-docs
  • Students

Being a digitally born library, our e-resources far outnumber the print collection. Therefore it is imperative for us to know how best we can align our discovery services and other added value services to meet our users’ needs.

Some Questions posed:

  • Have you used Summon / 360? If Not, why?
  • How often do you conduct your research?
  • What obstacles do you face during your research process?
  • How can we, the library, help you to make your user experience (Summon/360) better?

And taking a leaf from this book that I am currently reading: “You are NOT your user” – Admit it.

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