IFLA World Library and Information Congress, Wroclaw Poland 2017 & ACM Library Advisory Board meeting

I had the opportunity to attend IFLA conference from 19 - 25 August 2017 in Wroclaw Poland.  (Thanks to my Boss, Dr Vijay, KAUST Lib Director for approving my trip).  The event was held @ Centennial Hall, Wroclaw. Before attending this conference, I also had the privelege to sit in the Association for Computing Machinery …

Hygge in the Library

I was introduced to a new word "hygge" via Blinklist today.  I wanted to discover more about hygge and started googling it as well as reading online articles about this new term.  What I got from Oxford online dictionary, the word 'hygge' means "A quality of coziness and comfortable conviviality that engenders a feeling of contentment or well-being …

From Millennium ERM to Proquest 360 Resource Manager: Our library’s Journey

  I've just completed the slides for the Electronic Resources Management Systems ERMS project.  Highlighted the library's journey to the new ERMS - Proquest 360 Resource Manager.  I recalled the 3 phases that the project went thru.  Each of them posed challenges and issues that the project team had to face head on.  Endured late …

Sundays are important …

Why? Well, the library gets the most number of questions via LibAnswers on Sundays especially between 9am- 12pm.  Most questions that the library received revolved around the electronic resources issues as well as circulation issues. Drilling down further the e-resources issues: they are mostly related to access issues such as broken links, site maintenance, links …

Get a ticket, wait in line and we’ll resolve your E-Resources Issue

Just completed my first draft of my paper entitled: An Exploratory study on the use of LibAnswers to Resolve, Track and Monitor Electronic Resources Issues: The KAUST Library experience.  Researched on the most common questions related to E-Resources as well as making recommendations for service improvement in this area. What I found: 32% of the …