Category: Electronic Resources

Electronic Resource Management: Handling users’ pain points

I missed this year’s ER&L 2018 conference.  It has always been one of my favourite conferences and it never fails to amaze me with an interesting line-up of insightful presentations and workshops.  While checking out the tweets for this year’s conference, I came across…

Top 5 services deployed by Library Websites

From my comparative study on benchmarked library websites (2015) which was conducted together with my colleague, the Senior Subject Specialist, we noted that the top 5 services deployed the library websites were: User Services: Checking how items that have been borrowed, reserved status and…

See how easy it is to keep track of things

In my line of work, there are just too many things to keep track.  Among them are meetings, project datelines, notes, troubleshooting issues, expiration dates of e-resources, renewal dates, license agreements, metadata issues, access questions, ebook/e-journal requests,   … the list keeps going on….

From Millennium ERM to Proquest 360 Resource Manager: Our library’s Journey

  I’ve just completed the slides for the Electronic Resources Management Systems ERMS project.  Highlighted the library’s journey to the new ERMS – Proquest 360 Resource Manager.  I recalled the 3 phases that the project went thru.  Each of them posed challenges and issues…

Get a ticket, wait in line and we’ll resolve your E-Resources Issue

Just completed my first draft of my paper entitled: An Exploratory study on the use of LibAnswers to Resolve, Track and Monitor Electronic Resources Issues: The KAUST Library experience.  Researched on the most common questions related to E-Resources as well as making recommendations for…

Most common inquiries received in our library’s Inbox

Our library uses LibAnswers to track and monitor all our library inquiries.  Inquiries received range from directional questions to complex ones such as access issues. Here are my findings on the most common questions received in the first quarter of 2017 (Jan – March…

Stats here, Stats there, Stats everywhere

 I decided to take a break from ERM for a few hours today.  Something caught my eye: our Google Analytics statistics for the library’s website, our Summon (discovery service) usage reports, 360 statistics (AZ management system: EBooks and EJournals, Databases) and LibGuides / LibAnswers….

And we have another ‘toy’

After months of research, communication, and discussion, our ERM (Electronic Resources Management) team finally got what we wanted …. a new ERM System (ERMS) to replace the obsolete one. Thank God. We decided to go for Proquest 360 Resource Manager.  One of the advantages…

Frozen in DC

I attended the Coalition for Networked Information (CNI) conference in Washington DC 2016. Stayed at Capital Hilton which was quite near the White House. Weather wise: Freezing cold but no snow.  Flight in was good with no delays. Before the conference started, I had the chance…

Dealing with unmanageable stuff

How do you deal with something that is not easy to manage? By this, I mean issues related to the excessive or systematic download of the library’s subscribed electronic resources materials. A little background to this:  Libraries sign license agreements with electronic resources publishers…

User Experience: “You are NOT your user”

I’ve started on our user experience interviews on the use of our new discovery service namely Summon and AZ portal.  One of the objectives is find out our users’ behavior when they search/browse our electronic resources.  Participants include: Faculty members Post-docs Students Being a…

Of Search Boxes and library websites Pt 1

Recently, I conducted an exploratory study on library websites search boxes (5 Oct 2016).  I wanted to know the types of search boxes deployed by libraries that are using Summon as their web scale discovery layer. I googled and discovered around 83 Summon-ed libraries…