From my comparative study on benchmarked library websites (2015) which was conducted together with my colleague, the Senior Subject Specialist, we noted that the top 5 services deployed the library websites were:

1. User Services: Checking how items that have been borrowed, reserved status and so forth.
2. Reference/Research Services: Asking a librarian question, live chat services.
3. ILL/Document Delivery Request.
4. New materials recommendations
5. Library alerts, News, and Events.

Top 3 Social Media tools deployed:

1. Facebook
2. Twitter
3. Youtube

Digressing a bit: Social media is another avenue apart from the library websites where our users can also do stuff that is available on library websites.  We have already had library alerts and news announced on Facebook and Twitter.  We have seen library videos on how to borrow books in the library and so forth.  LibAnswers (online reference services) can be activated in Facebook and Twitter as well.  Users do not need to visit library websites anymore to get information.   On top of that, I had listened to a talk by one of the library directors that mentioned the low rates of library website visitations.

• Should we worry that library websites are no longer the main source to get information?
• How much of an impact have those services had on our users?
• How do we measure the success rate of each visitation? How do we define success?

These are just some of the questions swirling in my head …

Below is the list of benchmarked library web sites that we had used: