Life Back Home

  Source:  https://flic.kr/p/oa6sWm It's been almost three months since we've touched down to the sunny (and sometimes wet) island of Singapore. Been nearly nine years since we left her shores to explore the Kingdom. Must say that we missed our family, friends and relatives, food and the ease of getting around from one place to another. …

Using key performance indicators to measure library performance

Librarians are meticulous when collecting statistics, data and metrics, as it ensures rich data and information about library services, quality and performance. In this article, the author discusses how key performance indicators (KPIs), when used in the right context, can be an invaluable and powerful tool in this endeavour, including measuring top-level performance against a …

Electronic Resource Management: Handling users’ pain points

I missed this year's ER&L 2018 conference.  It has always been one of my favourite conferences and it never fails to amaze me with an interesting line-up of insightful presentations and workshops.  While checking out the tweets for this year's conference, I came across this wonderful article by Claire O'Neill, Library Services, Wiley, on the …

The Realities of Research Data Management

The Realities of Research Data Management is a four-part series that explores how research universities are addressing the challenge of managing research data throughout the research lifecycle. Source: The Realities of Research Data Management

Get closer to “customer first” in seven days – OCLC article

"Over the past year or so, I’ve started to see new ‘customer experience’ job titles (like Chief Customer Experience Officer and Deputy Director of Customer Experience) pop up in libraries that have been present in the consumer space for some time. Makes sense. Having someone focus on how people use your products and services across …

Between TIND and KOHA

Just completed a short report on both TIND and KOHA for our library ILS migration project.  Our library has been using III Millennium for a number of years.  At some point, it was high time for us to evaluate and assess the performance of Millennium. During the assessment phase, we considered the need to migrate …