Electronic Resource Management: Handling users’ pain points

I missed this year's ER&L 2018 conference.  It has always been one of my favourite conferences and it never fails to amaze me with an interesting line-up of insightful presentations and workshops.  While checking out the tweets for this year's conference, I came across this wonderful article by Claire O'Neill, Library Services, Wiley, on the … Continue reading Electronic Resource Management: Handling users’ pain points

Get closer to “customer first” in seven days – OCLC article

"Over the past year or so, I’ve started to see new ‘customer experience’ job titles (like Chief Customer Experience Officer and Deputy Director of Customer Experience) pop up in libraries that have been present in the consumer space for some time. Makes sense. Having someone focus on how people use your products and services across … Continue reading Get closer to “customer first” in seven days – OCLC article

3 reasons why Info / Ref Desk stats are important

Tells you whether your Information/Reference Services desk are utilized or NOT.  Well , if no one comes to the InfoDesk to ask questions it could mean a few things: either it is positioned in a non-strategic place in the library or it's redundant as your users could be asking questions via email/live chat/social media.   … Continue reading 3 reasons why Info / Ref Desk stats are important

2017 Highlights: Life as an Expat Librarian

Alhamdulilah (Thank God). December 2017 marked 8 years of my stint in King Abdullah University of Science and Technology (KAUST).   Yes, it has been 8 years after I made that leap of faith - moving from Singapore to the Kingdom of Saudi Arabia.  During those 8 years, I've learnt a lot about expat life over … Continue reading 2017 Highlights: Life as an Expat Librarian

“Why academics and researchers still prefer Google Scholar?”

I was asked this question by someone. Here's my personal take on this: We cannot deny the pervasiveness of Google / Google Scholar usage among academics and researchers. One of the enticements of Google Scholar is the simplicity of the search box.  However, if we take a look at Discovery Products such as Summon, EDS, … Continue reading “Why academics and researchers still prefer Google Scholar?”