3 reasons why Info / Ref Desk stats are important

Tells you whether your Information/Reference Services desk are utilized or NOT.  Well , if no one comes to the InfoDesk to ask questions it could mean a few things: either it is positioned in a non-strategic place in the library or it's redundant as your users could be asking questions via email/live chat/social media.   … Continue reading 3 reasons why Info / Ref Desk stats are important

Sundays are important …

Why? Well, the library gets the most number of questions via LibAnswers on Sundays especially between 9am- 12pm.  Most questions that the library received revolved around the electronic resources issues as well as circulation issues. Drilling down further the e-resources issues: they are mostly related to access issues such as broken links, site maintenance, links … Continue reading Sundays are important …