Electronic Resource Management: Handling users’ pain points

I missed this year's ER&L 2018 conference.  It has always been one of my favourite conferences and it never fails to amaze me with an interesting line-up of insightful presentations and workshops.  While checking out the tweets for this year's conference, I came across this wonderful article by Claire O'Neill, Library Services, Wiley, on the …

IFLA World Library and Information Congress, Wroclaw Poland 2017 & ACM Library Advisory Board meeting

I had the opportunity to attend IFLA conference from 19 - 25 August 2017 in Wroclaw Poland.  (Thanks to my Boss, Dr Vijay, KAUST Lib Director for approving my trip).  The event was held @ Centennial Hall, Wroclaw. Before attending this conference, I also had the privelege to sit in the Association for Computing Machinery …

Managing user questions using cloud services: KAUST library experience

My paper for the previous Special Libraries Association / Arabian Gulf Chapter (SLA / AGC) 2017 has been uploaded to our university library's repository.  Here's the link to the full paper.  It (paper) outlined the tasks undertaken to implement our virtual reference tool (LibAnswers) as well as the challenges faced. One of the benefits that …

Presenting@Library conferences in Gulf region

https://flic.kr/p/noKt5w I read an interesting article on Presenting at your first conference by Michelle DeAizpurua.  It appeared on International Librarians Network.  In her article, she gave several pointers on presenting at conferences: start small go local take every opportunity Don’t assume you have nothing to share It got me thinking about own experience presenting at …

Frozen in DC

I attended the Coalition for Networked Information (CNI) conference in Washington DC 2016. Stayed at Capital Hilton which was quite near the White House. Weather wise: Freezing cold but no snow.  Flight in was good with no delays. Before the conference started, I had the chance to discover DC.  But due to time constraint, I only managed …