Get closer to “customer first” in seven days – OCLC article

"Over the past year or so, I’ve started to see new ‘customer experience’ job titles (like Chief Customer Experience Officer and Deputy Director of Customer Experience) pop up in libraries that have been present in the consumer space for some time. Makes sense. Having someone focus on how people use your products and services across … Continue reading Get closer to “customer first” in seven days – OCLC article

“Why academics and researchers still prefer Google Scholar?”

I was asked this question by someone. Here's my personal take on this: We cannot deny the pervasiveness of Google / Google Scholar usage among academics and researchers. One of the enticements of Google Scholar is the simplicity of the search box.  However, if we take a look at Discovery Products such as Summon, EDS, … Continue reading “Why academics and researchers still prefer Google Scholar?”

Usability Study: Interviews with our community

One of my projects for this year is to conduct Summon After-Implementation study.  Summon is our new web discovery layer which was implemented in May 2016.  This study involved interviewing our community namely: Faculty members, PhD and MSc students and PostDoc.  One of the main objectives of this interview exercise is to obtain information on … Continue reading Usability Study: Interviews with our community

The trouble with website(s) …

I had a frustrating time trying to figure out what went wrong with a certain banking website. I tried logging on using Firefox and it showed a message that the site was temporarily unavailable.  I assumed site maintenance as the error message was pretty vague.  After several unsuccessful attempts over 2 days, I decided to … Continue reading The trouble with website(s) …