Get closer to “customer first” in seven days – OCLC article

"Over the past year or so, I’ve started to see new ‘customer experience’ job titles (like Chief Customer Experience Officer and Deputy Director of Customer Experience) pop up in libraries that have been present in the consumer space for some time. Makes sense. Having someone focus on how people use your products and services across …

“Why academics and researchers still prefer Google Scholar?”

I was asked this question by someone. Here's my personal take on this: We cannot deny the pervasiveness of Google / Google Scholar usage among academics and researchers. One of the enticements of Google Scholar is the simplicity of the search box.  However, if we take a look at Discovery Products such as Summon, EDS, …